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New York Times Opinion

Is It Wrong to Love a Chatbot?

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Original episode audio — courtesy of The Ezra Klein Show

The Ezra Klein Show’s “Is It Wrong to Love a Chatbot?” examines what happens when conversational A.I. becomes an object of attachment rather than simply a useful technology. The guest, Turkle, has studied relationships between humans and machines since the 1970s, around the dawn of the personal computer. The central concern is whether technologies that simulate companionship could reshape people’s capacity for attachment and their relationships with other humans—not merely compete for their attention.

The show notes frame the discussion with three indicators: roughly half of American adults use chatbots; nearly one in five U.S. adults has chatted with an A.I. that simulates a romantic partner; and some children struggle to distinguish conversations with chatbots from conversations with humans. These examples bring together widespread adoption, romantic simulation and uncertainty about who—or what—is participating in a conversation. Turkle’s 2011 book, “Alone Together,” supplies the historical context: it warned that social media was atrophying in-person bonds. Her latest book, “Artificial Intimacy: Who We Become When We Talk to Machines,” extends that inquiry to A.I. and attachment.

The issue matters now because chatbot use is already widespread, while some interactions explicitly simulate intimate relationships. The important distinction is between technology capturing time and technology shaping emotional bonds. However, the notes do not establish that simulated companionship necessarily displaces human relationships, nor do they describe benefits, counterarguments or conditions under which chatbot attachment might be less concerning. They also provide no sources or methodological details for the prevalence figures. The episode’s title poses a moral question, but the supplied material leaves the answer open: the documented focus is on how relationships with machines may change people, rather than on a settled judgment about whether loving a chatbot is wrong.

Why it matters

For professionals evaluating conversational A.I., engagement should not be treated as the only meaningful measure of a product’s effects: emotional attachment raises a separate set of questions. Product and governance reviews should examine whether an interface clearly identifies itself as artificial and whether it encourages users to treat it as an intimate partner. Children’s reported difficulty distinguishing chatbots from humans makes clarity particularly important for services they can access. The adoption figures establish relevance, but they should not be used as proof of psychological harm or relationship displacement.

Key takeaways

  • Roughly half of American adults use chatbots, according to the show notes; no underlying source or methodology is supplied.
  • Nearly one in five U.S. adults has chatted with an A.I. that simulates a romantic partner; this describes an interaction, not necessarily an ongoing romantic attachment.
  • Some children reportedly struggle to distinguish between talking to chatbots and talking to humans.
  • Turkle has studied human-machine relationships since the 1970s, placing the discussion within a decades-long inquiry rather than treating A.I. companionship as an isolated development.
  • “Alone Together” (2011) warned that social media was atrophying in-person bonds.
  • “Artificial Intimacy: Who We Become When We Talk to Machines” shifts the focus from technology’s competition for attention to its implications for attachment.
  • The supplied notes do not establish whether chatbot companionship supplements or replaces human relationships, or resolve the episode’s moral question.

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Books, articles & resources mentioned

Spotted in this episode — worth a look if you want to go further.

  • Book

    Alone Together

    Turkle

    Turkle’s 2011 book is cited for its warning that social media was atrophying in-person bonds.

  • Book

    Artificial Intimacy: Who We Become When We Talk to Machines

    Turkle

    Turkle’s latest book examines what happens when A.I. reaches beyond attention to affect people’s capacity for attachment.

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Independent summary by PodPulse Digest based on the episode's public show notes. Not affiliated with The Ezra Klein Show. All rights to the original audio belong to its creators.

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